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Building Long Term Relationships with Clients!

Decode what your customer really wants

By Shelle Rose Charvet

Price: $29.97 US

click here to get the CD

click here  to get the Download.

The Society of Human Resource Management (SHRM) asked Shelle to speak on how to build long term relationships with clients at its annual conference in Philadelphia. It was a great opportunity for her to demonstrate how the Words That Change Minds Language and Behavior (LAB) Profile can be used to truly understand and meet your clients' needs.

You know that something important is happening every time your customers communicate with you via email, phone, or in-person, and don't want to miss decoding their unstated, psychological needs.

This CD will show you how.

Here are some of the patterns you will learn how to detect and work with:

• Whether you can directly influence your client or if they prefer to decide for themselves;

• If they prefer following a logical process or want more alternatives;

• Clients who are ready to decide NOW and those who prefer to wait and think;

• If they want a specific outcome or are motivated to solve a problem

• Clients who want the big picture and others who need all the details

• Predicting clients who want a personal relationship with you and those who focus on the thing to be done

• What kind of relationship they prefer to have with you; a partnership with clear roles or a synergistic team

First Shelle describes the patterns that motivate your customers. She gives you lots of examples.

Then you'll hear real comments from consulting clients and then learn how to decode their language.

Lastly Shelle describes what to do once you know the patterns; strategies for meeting the clients' unstated needs.

No secrets any more! You'll be able to relate these examples to your own experience with your clients.

Price: $29.97 US

click here to get the CD

click here to get the Download.

No risk! If you purchase this program and are not happy with it, we will refund your money.

Check out our special deals if you get more than one program!